REFUND POLICY

RETURNS/EXCHANGES:

FLOWERS: 
  • We obviously want our customers to love their blooms so if you're not happy, we want to make it right! After the customer has picked up their flower order/ the flowers leave the shop premises, they have 24 hours to notify Seven Thymes that they are unhappy with the quality of the arrangement(s). 
  • If Siren Floral Shop is notified within 24 hours (of pick up) that the customer is unsatisfied- Seven Thymes will offer two options:
    • Store credit in the amount of the original purchase or
    • A replacement arrangement made + ready for pickup within another 24 hour timeframe (from time of original pickup/order)
  • After that 24 hour window, flower care is the responsibility of the recipient and is no longer eligible for a refund or store credit. 

*Absolutely NO REFUNDS will be made based on improper flower care from the customer or recipient. Once flowers leave the store premises, Siren Floral Shop is no longer responsible for damages or mishandling that may occur. 

 

RETAIL:
  • Retail merchandise is eligible for a return for exchange or refund of the original payment method within 30 days of purchase.
  • Items must be returned with the original packaging intact, unused and undamaged in order to be eligible for a return.

*Order number, credit card/payment info or receipt are REQUIRED to look up a return

STORE CREDIT: 
  • May be used on Retail merchandise OR may be transferred for use on our online shop and/or in store floral pre-order